Refund policy

Return & Exchange Policy

At Roxanne Jewelry, we take pride in the quality of our jewelry and are committed to ensuring customer satisfaction. Please read our return and exchange policy carefully before making a purchase.

1. No Returns, Exchanges Only

We do not accept returns. However, if you are not completely satisfied with your purchase, we offer an exchange option under the following conditions:

• The item must be in its original, unworn, and undamaged condition.

• All original packaging, certificates, and tags must be included.

• Requests for exchanges must be made within [X] days of receiving the item.

• Custom or personalized pieces are not eligible for exchange.

2. Exchange Process

• To initiate an exchange, please contact us at roxannejewelry@hotmail.com with your order details.

• Once approved, we will provide you with instructions on how to send the item back.

• After receiving and inspecting the item, we will process your exchange within 5 business days.

3. Shipping Costs

• Customers are responsible for all shipping costs associated with exchanges.

• We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged returns.

If you have any questions, please feel free to contact us at roxannejewelry@hotmail.com. We’re happy to assist you!